privacy policy

Effective Date: June 30, 2026

Hooray House, Inc. and each of their affiliates (collectively, “Hooray House”, “we,” “us,” or “our”) respect your privacy and are committed to protecting the information we hold about you.

This Privacy Policy explains our practices with respect to personal information we collect and process about you. This includes information we collect through, or in association with, our websites with home pages located at http://hoorayhousepets.com (the "Site"), together with all products and services we may offer from time to time via our website, retail stores, our related social media sites (for example, on Instagram and TikTok), or otherwise through your interactions with us (the website, stores, products, services, and social media pages, collectively, the “Services”).

Please review the following to understand how we process and safeguard information about you. By using any of our Services, whether by visiting the Site or otherwise, and/or by voluntarily providing personal information to us, you acknowledge that you have read, understand and agree to the practices contained in this Privacy Policy.

California residents, see our “California Privacy Policy” below for more information about certain legal rights.

APPLICABILITY OF THIS PRIVACY POLICY

This Privacy Policy is subject to the Terms of Service that govern your use of the Services. This Privacy Policy applies regardless of the means used to access or provide information through the Services.

This Privacy Policy does not apply to information from or about you processed by third parties for their own needs acting as data controllers (including via their services, applications, websites or advertisements) as part of or associated with the Services. This includes, but is not limited to, Target (which fulfills orders and processes payments on your behalf) and social media pages. The collection or receipt of your information by such third parties is subject to their own privacy policies, statements, and practices and under no circumstances are we responsible or liable for any third party’s compliance therewith.

INFORMATION WE COLLECT

We may collect a variety of information from and about you through the Services.

You have choices about certain information we may collect. When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary to provide any aspect of our Services, you may not be able to use those Services. In addition, as described below in the section captioned “Your Choices” it is possible to change your browser settings to block the automatic collection of certain information.

Device Information.

When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address (a number assigned to your device when you use the Internet), time zone, and cookies installed on your device. We also collect information about the pages you view, how you interact with the Site, and the websites or search terms that referred you to us. We refer to this as "Device Information."

We collect Device Information using the following technologies:

  • These are data files placed on your device that often include an anonymous unique identifier. Consult the “Your Choices” section of the Privacy Policy for information about how you can reject, delete, or prevent cookies from being placed on your system, and how you can opt out of, limit, or prevent certain web tracking technologies and/or advertising providers from collecting information about you.
  • Log files. These are record of actions occurring on the Site, including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels. These consist of electronic files used to record information about how you browse the Site.

Contact Information.

If you choose to subscribe to our newsletter or opt in to receive SMS messages, we collect your email address and/or phone number for the purpose of sending you updates, news, promotional messages, order updates, and other communications from Hooray House. We refer to this as "Contact Information." When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Contact Information.

SMS Communications.

If you opt in to receive SMS messages from us, we collect and store your phone number and communications preferences. SMS messages may include promotional content, order updates, product information, and other business-related messages. By opting in, you consent to receive automated text messages to the phone number you provide. Message frequency may vary. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any SMS message, or by contacting us directly at the information provided below. If you opt in to receive SMS, Klaviyo, Inc. acts as our service provider for SMS delivery and processes Personal Information on our behalf. Their handling of data is subject to their own privacy policy.

WHO IS THE DATA CONTROLLER

In connection with your use of the Services and the data processing activities described in this Privacy Policy, Hooray House, Inc. acts as a data controller. This means that we determine the purposes and means of the processing activities of your data as described below.

Contact information for Hooray House, Inc. can be found at the end of this Privacy Policy.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Operate and improve the Site;
  • Send you our newsletter, SMS messages, and other communications you have signed up for;
  • Send promotional messages and order updates when you have opted in to receive them;
  • Screen for potential risk or fraud; and
  • Better understand how visitors use and interact with the Site.

We do not sell your Personal Information to third parties.

SHARING YOUR INFORMATION

We may share your Personal Information with trusted service providers who assist us in operating the Site and delivering our communications (for example, our email platform provider and Klaviyo, Inc. for SMS communications). These providers are authorized to use your information only as necessary to perform services on our behalf and are contractually obligated to maintain the confidentiality of your information.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a request from a law enforcement agency or authority or any regulatory authority, and/or to protect the integrity of the Services or our interests, rights, property, or health and safety, and/or that of our customers, users, and others.

PROTECTING YOUR INFORMATION

We employ reasonable safeguards designed to promote the security of our systems and protect your Personal Information from unauthorized destruction, use, modification, or disclosure. Personal information is protected using various physical, administrative and/or technical safeguards.

However, no method of safeguarding information is completely secure. While we use measures designed to ensure the protection of your Personal Information, we cannot guarantee that our safeguards will be effective or sufficient. In addition, you should be aware that Internet data transmission is not always secure, and we cannot warrant that information you transmit while utilizing the Site is secure.

DATA RETENTION

We retain your Contact Information (such as your email address and phone number) for as long as you remain subscribed to our newsletter or SMS communications, or as otherwise necessary for the purposes described in this Privacy Policy. You may unsubscribe from our newsletter at any time using the link in any email we send you, or unsubscribe from SMS communications by replying STOP to any text message. We will remove your information from our mailing list or SMS list promptly upon request.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites, including Target.com, where our products are sold exclusively. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

YOUR RIGHTS REGARDING PERSONAL INFORMATION

You have a variety of legal rights regarding the collection and processing of personal information. You may exercise these rights, to the extent they apply to you, by contacting us at the contact information provided at the end of this Privacy Policy, or by following instructions provided in communications sent to you. Please be prepared to provide additional information to identify yourself and authenticate your requests.

 

These rights vary depending on applicable law, but may include:

  • The right to know whether, and for what purposes, we process personal information about you;
  • The right to know what personal information we process about you;
  • The right to learn the source of personal information about you we process, where we obtain that personal information from a source other than you;
  • The right to access, modify, and correct personal information about you (as set forth in more detail below under “Access, Modifications, and Corrections to Collected Personal Information”);
  • The right to know with whom we have shared personal information about you, for what purposes, and what personal information has been shared;
  • Where processing of personal information about you is based on consent, the right to withdraw your consent to such processing;
  • The right to request restriction of processing of personal information or object to processing of personal information; and
  • The right to complain to a supervisory authority.

Access, Modifications and Corrections to Collected Personal Information.

We strive to maintain the accuracy of any Personal Information that may be collected from you and will use commercially reasonable efforts to respond promptly to update our database when you tell us the information in our database is not accurate. However, we must rely upon you to ensure that the information you provide to us is complete, accurate, and up-to-date, and to inform us of any changes. Please review all of your information carefully before submitting it to us and notify us as soon as possible of any updates or corrections.

In accordance with applicable law, you may obtain from us certain Personal Information in our records, although we may request certain reasonable additional information to help us authenticate such requests. If you wish to access, review, or make any changes to Personal Information you have provided to us through the Services, you may do so at any time by contacting us as provided below or, for certain information, through your account on the Services. Please note, however, that we reserve the right to deny access as permitted or required by applicable law.

Your European Union Privacy Rights

In addition to the above-listed rights, European Union privacy law provides individuals with enhanced rights in respect of their personal information. These rights include, depending on the circumstances surrounding the processing of personal information:

  • The right to object to decisions based on profiling or automated decision-making that produce legal or similarly significant effects on you;
  • The right to request restriction of processing of personal information or object to processing of personal information carried out pursuant to (i) a legitimate interest (including, but not limited to, processing for direct marketing purposes) or (ii) performance of a task in the public interest;
  • In certain circumstances, the right to data portability, which means that you can request that we provide certain personal information we hold about you in a machine-readable format; and
  • In certain circumstances, the right to erasure and/or the right to be forgotten, which means that you can request deletion or removal of certain personal information we process about you.

Note that we may need to request additional information from you to validate your request. To exercise any of the rights above, submit your request by emailing us at hello@hoorayhousepets.com.

Your Canadian Privacy Rights

Residents of Canada are permitted to request and obtain from us information respecting the existence, use, and disclosure of their personal information as well as access to that information (subject to certain exceptions pursuant to applicable laws). Without limiting the above, residents of Canada will, upon request:

  • Be informed of whether we hold personal information about you;
  • Be provided with an account of third parties to which we have disclosed your personal information;
  • Be able to challenge the accuracy and completeness of your personal information and have it amended as appropriate; and
  • Be provided with information about our policies and practices with respect to the management of personal information, including: the name or title, and address, of the person who is accountable for our privacy policies and practices; the means of gaining access to personal information; a description of the type of personal information held by us, including a general account of its use; a copy of any brochures or other information that explain our policies, standards, or codes; and what personal information is made available to related organizations.

Requests may be submitted by emailing us at hello@hoorayhousepets.com.

In addition, commercial electronic messages (including emails and SMS) will not be sent to persons in Canada unless they have provided explicit consent to receive such messages, or we have implied consent to send such messages pursuant to applicable legislation. However, we may still send transactional messages as permitted under applicable laws.

Your California Privacy Rights

California residents, see our “California Privacy Policy” below for more information about certain legal rights.

Your Nevada Privacy Rights

Nevada law permits our users who are Nevada consumers to request that their personal data not be sold (as defined under applicable Nevada law), even if their personal data is not currently being sold. Requests may be submitted by emailing us at hello@hoorayhousepets.com.

Your Virginia, Colorado, Connecticut, and Utah Rights

If you are located in Virginia, Colorado, Connecticut, and Utah, you have certain rights regarding your Personal Data. The section describes how we collect, use, and share your Personal Data under the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“CPA”), the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“PDPOM”), and the Utah Consumer Privacy Act (“UCPA”) and your rights with respect to that Personal Data.

As a Virginia, Colorado, Connecticut, or Utah resident, you have some or all of the rights listed below. However, these rights are not absolute, and we may decline your request as permitted by law. You can ask to appeal any denial of your request in the same manner through which you may submit a request.

  • Right to Access and Portability. You have right to access your Personal Data and/or receive a copy of the Personal Data that we have collected about you.
  • Right to Correct. You have the right to correct inaccurate Personal Data that we have collected about you.
  • Right to Delete. You have the right to delete the Personal Data we have obtained about you or that you have provided to us with certain exceptions.
  • Right to Opt-out of Tracking for Targeted Advertising Purposes. You have the right to opt-out of certain tracking activities for targeted advertising purposes.
  • Right to Opt-out of Profiling. If we process your Personal Data for profiling purposes as defined by the VCDPA, CPA, PDPOM, and/or UCPA you can opt-out of such processing.
  • Right to Non-discrimination. You have the right to be free from discrimination as prohibited by the VCDPA, CPA, PDPOM, and/or UCPA.

YOUR CHOICES

In addition to your choices with respect to the collection of Personal Information (see “What Information Do We Collect?” above), you have the ability to make certain choices about how we communicate with you, and how we process certain personal information.

Communications Opt-Out.

You may opt out of receiving marketing or other communications from us at any time through a given communications channel (such as email or telephone) by following the opt-out link or other unsubscribe instructions provided in any email message received or by contacting us as provided at the end of this Privacy Policy.

Note that if you do business with us in the future, you may not, subject to applicable law, opt out of certain automated notifications, such as order or subscription confirmations, based on business transactions (e.g., e-commerce).

Location Information.

If you want to limit or prevent our ability to receive location information from you, you can deny or remove the permission for certain Services to access location information or deactivate location services on your device. Please refer to your device manufacturer or operating system instructions for instructions on how to do this.

OTHER IMPORTANT INFORMATION ABOUT PERSONAL INFORMATION AND THE SERVICES.

Our Privacy Policy also includes information about other practices with respect to personal information, including:

  • Collection of personal information from children;
  • Links and references to third-party websites and services on our Services:
  • What happens to personal information in the event we sell or transfer some or all of our business;
  • Information about “Do Not Track”; and
  • Information about where we process and transfer personal information.

Collection of Data from Children.

Children under 16 years of age are not permitted to use the Services, and we do not knowingly collect information from children under the age of 16. By using the Services, you represent that you are 18 years of age or older or are 16 years of age or older and have valid parental consent to do so.

Third-Party Websites and Services.

We may reference or provide links to third-party websites and services, including those of our affiliates, service providers, and third parties with which we do business, and we are not responsible for and do not control the content, security, or privacy practices employed by such third-party websites and services. This Privacy Policy does not apply to any such third-party services; please refer to the privacy statements or policies for such third-party services for information about how they collect, use, and process personal information.

Business Transfer.

We may, in the future, sell or otherwise transfer some or all of our business, operations or assets to a third party, whether by merger, acquisition or otherwise. Personal information we obtain from or about you via the Services may be disclosed to any potential or actual third party purchasers and may be among those assets transferred.

Do Not Track.

We may use analytics systems and providers that process Device Information about your online activities over time and across third-party websites or online services, and these systems and providers may provide some of this information to us. We do not currently process or comply with any web browser’s “do not track” signal or similar mechanisms.

Hooray House: please let us know if you will comply with DNT signals.

International Use.

Your personal information will be stored and processed in the United States. If you are using the Services from outside the United States, by your use of the Services you acknowledge that we will transfer your data to, and store your personal information in, the United States, which may have different data protection rules than in your country, and personal information may become accessible as permitted by law in the United States, including to law enforcement and/or national security authorities in the United States. For transfers of data into and out of the European Economic Area, pursuant to Article 46 of the General Data Protection Regulation, we use standard contractual clauses adopted by the European Commission.

If you are located in the United Kingdom, Switzerland or European Economic Area, and you wish to raise a concern regarding our use of your personal information, you have the right to do so with your local supervisory authority.

CALIFORNIA PRIVACY POLICY

Effective Date:  June 2026

This California Privacy Policy (“California Policy”) supplements the Privacy Policy and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopted this California Policy to comply with California privacy laws, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). Any terms defined in the CCPA and not defined here have the same meaning when used in this California Policy.

1) Notice of Collection and Use of Personal Information

We may collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). In addition, we may collect data that is not identifiable to you or otherwise associated with you, such as aggregated data, and is not personal information. To the extent this data is stored or associated with personal information, it will be treated as personal information; otherwise, the data is not subject to this California Policy.

Categories of Personal Information

Within the last twelve (12) months, we may have collected the following categories of personal information:

  1. Identifiers, such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, driver’s license number, or other similar identifiers.
  2. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code 1798.80(e)), such as name, signature, address, telephone number, credit card number, debit card number, or any other financial information.
  3. Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  4. Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
  5. Geolocation data.
  6. Audio, electronic, visual, thermal, olfactory, or similar information, such as voicemails, or social media profile pictures.
  7. Inferences drawn from any of the information above to create a profile about a consumer reflecting the consumer’s preferences, characteristics (such as gender), and behavior; and
  8. Sensitive personal information, such as precise geolocation data.

We will not collect additional categories of personal information other than those categories listed above. If we intend to collect additional categories of personal information, we will provide you with a new notice at or before the time of collection.

Use of Personal Information

We collect and process your personal information for our business and commercial purposes, which include the following:

  • Providing you with information tailored to your requests, responding to inquiries, and delivering services and products;
  • For marketing purposes, including sending you messages about us, our partners, and the products and services we offer, which may from time to time include contests, rewards, events, and special offers for products and services. These communications may be tailored based on the communications preferences you select when providing us with your information or your activity on the Services, such as an abandoned cart;
  • Operating, maintaining, and improving the quality and security of the Services and such content, products and/or services as we may make available through the Services;
  • Communicating with you by email and push notification, in each case with your consent if such consent is required in accordance with applicable laws or software platforms, about products, services, order status, and other topics;
  • Compliance with applicable laws, regulations, rules and requests of relevant law enforcement and/or other governmental agencies;
  • Endeavoring to protect our and our partners’ rights, property, or health and safety, and the rights, property, and health and safety of our customers, users and other third parties; and
  • For other purposes, as permitted or required by law.

 

We will not use the personal information we collected for material different, unrelated, or incompatible purposes without providing you with notice.

Sources of Personal Information

We may collect personal information from and about you from the following sources:

  • From You - When you provide it to us directly;
  • Operating Systems and Platforms - Automatically through logging and analytics tools, and as a result of your use of and access to the Services;
  • Data Analytics Providers - That provide web analytics and usage information to us through the use of cookies, pixels, and tracking technologies, such as Google and Meta analytics;
  • From Service Providers - That we have engaged to provide services to us, including services related to shipping, returns, customer support, fraud mitigation, and email marketing; and
  • From Third Parties - From third-party sources, including payment processors (such as Target), fulfillment providers, and social networks (through your interactions with us on social media websites).
Sale or Sharing of Personal Information

We do not “sell” or “share” your personal information as these terms are defined under the CCPA.  Within the last twelve (12) months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties:

  • Category 1 (e.g., identifiers): Affiliates, Payment Processors (such as Target), Fulfillment Providers and Government Entities
  • Category 2 (e.g., customer records): Affiliates, Payment Processors (such as Target), Fulfillment Providers and Government Entities
  • Category 3 (e.g., commercial information): Affiliates, Fulfillment Providers and Government Entities
  • Category 4 (e.g., internet activity): Affiliates, Fulfillment Providers and Government Entities
  • Category 5 (e.g., geolocation): Affiliates and Fulfillment Providers
  • Category 6 (e.g., audio, electronic): Affiliates and Government Entities
  • Category 7 (e.g., inferences): Affiliates
  • Category 8 (e.g., sensitive personal information): Affiliates and Fulfillment Providers
Retention of Personal Information

We retain personal information for no longer than we deem necessary for the purposes for which it is processed as described above, including but not limited to compliance with applicable laws, regulations, rules and requests of relevant law enforcement and/or other governmental agencies, and to the extent we reasonably deem necessary to protect our and our partners’ rights, property, or health and safety, and the rights, property, and safety of our customers, users and other third parties.

Thereafter, as a general matter, your personal information will be archived and stored to be used and otherwise processed in the event of legal or regulatory requirements, statutes of limitations, disputes, or actions, and will be stored and, if applicable, used and otherwise processed until reasonably after the end of any such requirement, limitation, dispute, or action, including any potential periods of review or appeal. Subsequently, your personal information will be anonymized, deleted or archived as permitted by applicable law.

2) Your California Privacy Rights

California Civil Code Section 1798.83, known as the “Shine the Light” law, permits our users who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once per year per person, must be sent to the email address below, and are free of charge.

We do not disclose personal information protected under the “Shine the Light” law to third parties for their own direct marketing purposes.

In addition, the CCPA provides California residents with the following rights:

  1. Right to Know: You have the right to request that we disclose certain information to you about the personal information we collected, used, disclosed, shared and sold about you in the past 12 months. This includes a request to know any or all of the following:
  • The categories of personal information collected about you;
  • The categories of sources from which we collected your personal information;
  • The categories of personal information that we have shared, sold or disclosed about you for a business purpose;
  • The categories of third parties to whom your personal information was shared, sold or disclosed for a business purpose;
  • Our business or commercial purpose for collecting, selling or sharing your personal information; and
  • The specific pieces of personal information we have collected about you.
  1. Data Portability: You have the right to request a copy of personal information we hold about you.
  2. Right to Deletion: You have the right to request that we delete the personal information we collected from you and maintained, subject to certain exceptions. Please note that if you request deletion of your personal information, we may deny your request or may retain certain elements of your personal information if it is necessary for us or our service providers to:
  • Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between our business and you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  • Debug to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent.
  • To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Otherwise use the personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
  1. Right to Opt-In to Financial Incentives: You have the right to opt-in to financial incentives. You also have the right to opt-out at any time. Please see the “Notice of Financial Incentive(s)” section below for more information about our loyalty and/or financial incentive that we may offer.
  2. Right to Opt-Out/In: You have the right to opt-out of the sale or sharing of your personal information. You also have the right to opt-in to the sale of personal information. However, we do not sell or share your personal information. We do not and will not knowingly sell and share the personal information of minors under the age of 16 without affirmative authorization.
  3. Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights. Unless permitted by the CCPA, we will not:
  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
  1. Right to Correct:  You have the right to correct inaccurate Personal Information about you. Once we receive and verify your request, we will use commercially reasonable efforts to correct the inaccurate Personal Information about you.

Right to Restrict or Limit the Use of Sensitive Personal Information: You have the right to restrict the use and disclosure of sensitive personal information to certain purposes related to the offering of goods or services as listed in the CCPA.

Some of our Services, however, may require your personal information. If you choose not to provide your personal information that is necessary to provide any aspect of our Services, you may not be able to use those Services. In addition, as described in the section captioned “Your Choices” in the Privacy Policy, it is possible to change your browser settings to block the automatic collection of certain information.

3) Submitting a Verified Consumer Request

To exercise your Right to Know, Data Portability, and Right to Delete, you must provide us with sufficient information to allow us to verify your identity, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Once we receive the information you provide to us, we will review it and determine if more information is necessary to verify your identity as required by law, and we may request additional information in order to do so.

Only you, or a person authorized by you to act on your behalf, may make a verifiable consumer request related to your personal information.

You may only make a verifiable consumer request for Right to Know or Data Portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Given the sensitivity of your personal information that we collect and retain, we will need to verify your identity with at least 2 pieces of information, such as Name, Address or Customer Email.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We may deny your request if we are unable to verify your identity or have reason to believe that the request is fraudulent.

Consumer Request by an Authorized Agent

If any authorized agent submits a consumer request on your behalf, in order to confirm that person or entity’s authority to act on your behalf and verify the authorized agent’s identity, we require a verifiable request be submitted by emailing us at hello@hoorayhousepets.com.  Your email should include the below items:

  • To verify your authorization to request on behalf of a California resident, provide one or more of the following: (1) California Secretary of State authorization, (2) written permission from the California resident, or (3) power of attorney.
  • To verify your identity, provide evidence of your identity.
  • To verify the identity of the California resident for whom the request is being made, provide the information set forth above for the verification of the consumer request.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require to create an account with us. However, if you do have an existing login, we may require you to log in to submit a request. We will only use personal information provided in a verifiable consumer request to verify the request’s identity or authority to make the request.

We will use commercially reasonable efforts to acknowledge receipt of the request within ten (10) business days of its receipt. We will respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For Data Portability requests, we will provide the responsive information in a portable and, to the extent technically feasible, in a readily usable format that allows you to transmit the information to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Do Not Track

We may use analytics systems and providers and participate in ad networks that process personal information about your online activities over time and across third party websites or online services. We do not currently process or comply with any web browser’s “do not track” signal or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of personal information about your online activities over time and across third party websites.

4) Notice of Financial Incentives

From time to time, we may offer a financial incentive and/or price or service difference to our customers related to the collection of personal information. This Notice of Financial Incentive(s) explains the financial incentives or price or service differences that we may offer, so that you can make an informed decision on whether you would like to participate.

Customers who sign up for our emails may receive a coupon code on their next purchase. You can opt-in to receive this code by providing your email address and/or phone number. You have the right to withdraw your consent to participate at any time and can do so by clicking on the “Unsubscribe” link at the bottom of our marketing communications.

Generally, we do not assign monetary or other value to personal information. However, in the event we are required by law to assign such value in the context of financial incentives or price or service differences that we offer, we have valued the Personal Information collected and used as being equal to the value of the discount code or financial incentive offered, and the calculation of the value is based upon a reasonable and good-faith estimate often involving the consideration of (i) the categories of Personal information collected (e.g., email addresses and phone numbers), (ii) the value of the discount offered, and (iii) the value of the total purchase (excluding taxes and fees). The disclosure of the value described herein is not intended to waive, nor should be interpreted as a waiver to, our proprietary or business confidential information, including trade secrets, and does not constitute any representation with regard to generally accepted accounting principles or financial accounting standards.

5) Modifications and Updates to this California Policy

We reserve the right, at any time, to modify, alter, and/or update this California Policy, and any such modifications, alterations, or updates will be effective upon our posting of the revised California Policy. Your continued use of the Services following our posting of any revised California Policy will constitute your acknowledgement of the amended California Policy.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any such modifications, alterations, or updates will be effective upon our posting of the revised Privacy Policy on this page. Your continued use of the Services following our posting and/or your acknowledgement of any revised Privacy Policy will constitute your acknowledgement of the amended Privacy Policy.

CONTACT US

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Attn: Customer Service

Hooray House, Inc.

1624 Harmon Place, Ste 224

Minneapolis, MN 55403

hello@hoorayhousepets.com